Study on Evaluation Systems and Appraisal Method of CSD for University Student

摘要：

Many domains of study and institution have been interested in the study in Customer Satisfaction. Customer Satisfaction Degree and Evaluation systems and appraisal method of CSD is researched. This paper discusses the evaluation systems and appraisal method of CSD in high education and gives an example.

关键词： customer satisfaction model structure equation customer expect

作者: CHEN Le GUO Yonghong

作者单位: China Jiliang University, HangZhou, P.R.China, 310018

会议类型: 国际会议

会议名称: The 3rd International Institute of Statistics & Management Engineering Symposium(2010 国际统计与管理工程研讨会 IISMES)

会议地点: 威海

会议语种:英文

页码: 445-451

在线出版日期: 2010-07-24（万方平台首次上网日期，不代表论文的发表时间）