Electronic Service Delivery: Endeavor to Improve the Government Innovation
Recent explosion of the internet and the emergence of the concept of e-Government endeavor to improve the delivery of public services. Innovative Electronic Service Delivery could well become a driver of the innovation process in public sector. The opportunities are still clouded by a lack of clear visions and of generic reference models of electronic service delivery. Over the past decade, many countries are working to provide citizen-centric electronic services as the theme of the development of e-government. From there a reference model for electronic services can be sketched. It identifies several phases of a typical citizen-government transaction, and it provides a checklist of the various requirements for electronic services delivery. It furthermore comprises an architecture for citizens services which enables single-window access to all administrative services via targeted front offices.
electronic service delivery innovation model
Yueqian Xu
School of Public Administration Zhejiang Gongshang University Hangzhou, P.R.China
国际会议
成都
英文
105-109
2010-07-09（万方平台首次上网日期，不代表论文的发表时间）