A Comprehensive Adoption Model of e-Government Services in Developing Countries
Governments in the world are developing electronic governments (e-Governments) to offer better services to their citizens. By transferring from traditional government to e-Covernment, users will get services from government agencies much quicker without the delay caused by paper submission. Faster Government response will improve and enhance the relationship between citizens and their governments and improve the overall quality of the government services. Furthermore, governments will be more efficient and transparent as they transfer their services to e-Services. Studies show that in many cases implementing the e-Government services were not as successful as it was expected. Technology is the first need in implementing e-Govcrnment services; success in e-Government service implementation is 20 percent technology and 80 percent people, processes, and organizations. One of the problematic issues is the improper adoption of the c-Services. Several adoption models were introduced and tested, especially in developed countries. This study tries to define and propose a comprehensive adoption model suitable for developing countries using the most popular models which are TAM, TAM2, DOI and UTAUT. Also, in this model, trustworthiness as an important influencing factor is included.
e-government adoption model technology acceptance model extended technology acceptance model unified theory of acceptance and use of technology diffusion of innovations trustworthiness.
Maziar Shajari Zuraini Ismail
Department of Computer, Islamic Azad University,Dehaghan Branch,Dehaghan, Iran Department of Computer Science, College of Science & Technology, University Technology International
国际会议
成都
英文
548-553
2010-07-09（万方平台首次上网日期，不代表论文的发表时间）