Examining Task Oriented and Relations Oriented Team Diversity -An Analytic Review of the Banking Industry
In todays competitive business environment, organizations are compelled to stay on their toes to satisfy customers, be cost efficient and innovative and establish a market value.Tackling all these problems and hurdles and yet be innovative and creative cannot be managed by individuals alone. Hence, most organizations today have made use of teams. Since teams in organizations are made up of a diverse group of people hence there is always a possibility that they will not be able to work together. This study attempts to investigate the effects of task oriented and relation oriented diversity on team performance in the banking industry in Pakistan. Task oriented diversity involved factors like education, function and organizational tenure while Relation oriented diversity involved factors such as age, gender and ethnicity. The study has explored how task oriented and relation oriented diversity influences the team performance with respect to three contextual factors namely: Occupational Demograpby(majority dominated vs balanced), Industry Setting (service industry in particular banking industry) and Team Tenure (short term vs long term). Based on the study conclusions it is recommended that organizational practices especially HR policies and practices should consider the categorization and elaboration effects of task and relations oriented diversity in service industry.
relations oriented diversity task oriented diversity team performance service industry settings
Bushra Akbar Khan Khadija Bari
MS Student, SZABIST/Visiting Faculty, IBA Karachi,Pakistan Economics Department,IBA Karachi,Pakistan
国际会议
成都
英文
582-585
2010-07-09（万方平台首次上网日期，不代表论文的发表时间）