Information Technology Application in Tax Return Declaration and its Effect on Service Quality and Customer Satisfaction in Markazi Provinces Taxation Organization, Iran

摘要：

The present research aims is examining the Internet application as a new tool for tax collection and its related services and also it explores satisfaction degree of tax payers The field study has been undertaken in data collection, standard questionnaires with 0.94 reliability have been distributed among tax payers (firms) in Markazi province of Iran and after their gathering, the structural equation model by LISREL software has been used in statistical analysis. The research results show that the first hypothesis saying that online tax return convenience causes higher satisfaction among tax payers is not supported and other four hypotheses are supported.

关键词： Internet Web site information technology Customer Satisfaction Service Quality

作者: Habibollah Javanmard Elmira Mashayekhi Nezamabadi Davood Taheri

作者单位: Associate Professor of Islamic Azad Universitey,Arak Branch,Iran Lecture of Islamic Azad Universitey,Arak Branch,Iran Tax High Expert, Markazi Provinces Taxation Organization, Iran

会议类型: 国际会议

会议名称: 2010 3rd IEEE International Conference on Computer Science and Information Technology(第三届IEEE计算机科学与信息技术国际会议 ICCSIT 2010)

会议地点: 成都

会议语种:英文

页码: 527-530

在线出版日期: 2010-07-07（万方平台首次上网日期，不代表论文的发表时间）