Evaluating Service Quality of the Subject Librarian Based on Fuzzy Variable

摘要：

Evaluation on subject librarian service quality is the key step to get a better subject librarian service quality and obtain consumers satisfaction. In this paper, a new approach, which is based on fuzzy variable, analytical hierarchy process and entropy method, is proposed to deal with the problem of the subject librarian service quality evaluation. Case study is provided to illustrate the implementation and effectiveness of the method.

关键词： service quality evaluation subject librarian fuzzy variable entropy weight fuzzy simulation

作者: Huaqing Cao

作者单位: Library Hebei University of Economics and Business Shijiazhuang, China

会议类型: 国际会议

会议名称: 2010 International Conference on Educational and Network Technology(2010教育与网络技术国际会议 ICENT 2010)

会议地点: 秦皇岛

会议语种:英文

页码: 101-105

在线出版日期: 2010-06-25（万方平台首次上网日期，不代表论文的发表时间）