A Business-Oriented Hierarchical Configuration Management Model and its Applications for Fault Localization and Impact Analysis

摘要：

The ever-increasing complexities of IT systems is bringing great challenges to IT management. Meanwhile, IT management is expanding beyond the traditional IT network management and IT service management, and spreading to business service management. Existing configuration management models for IT management solutions lack holistically presenting, managing, and leveraging the IT logical entities related to business services (such as computing services, application system, business system), relationships among these entities and traditional IT physical entities (such as networks, computers, and processes). This research studies how these entities interrelate to support business operations. We propose a business-oriented hierarchical configuration management model for describing their relationships and this models application for fault location and impact analysis. The model and algorithms form the basis of an advanced IT management platform being built within China Mobile Communication Corporation (CMCC).

关键词： component IT Management (ITM) Business Service Management (BSM) Configuration Management Model Root Cause Analysis and Impact Analysis

作者: Xiang Gao Chunsen Hou Jianfei Ye Zizhe Ding Guangxin Yang Shijun Chen

作者单位: China Mobile Communications Corporation (CMCC) Beijing, China Corporation Technology Siemens AG Beijing, China

会议类型: 国际会议

会议名称: The 2nd IEEE International Conference on Advanced Computer Control(第二届先进计算机控制国际会议 ICACC 2010)

会议地点: 沈阳

会议语种:英文

页码: 117-124

在线出版日期: 2010-03-27（万方平台首次上网日期，不代表论文的发表时间）