An Empirical Research on the Impact of Employee Social Responsibility Management on Employee Satisfaction in Hotel
Hotel industry is labor-intensive. However, the low employee satisfaction and large turnover troubled human resource management as a common phenomenon in hotel. This study assumes that employee social responsibility management is closely positively correlated with employee satisfaction (ES). We surveyed four star hotels in Hunan province with questionnaire including employee social responsibility scale with discrimination and punishment, health and safety, freedom of association and negotiation, work time, forced labor, wage system, law benefit and legally engagement factors, and employee satisfaction scale. Combining with factor analysis, correlation analysis and regression analysis, this paper proved that the employee social responsibility management has a significant positive impact on employee satisfaction (ES), and the responsibilities of health and safety, freedom of association and negotiation, forced labor, wage system, discrimination and punishment impact employee satisfaction significantly.
employee social responsibility employee satisfaction impact study hotel
OUYANG Runping LIU Min
Hunan University, P.R.China
国际会议
杭州
英文
556-559
2009-10-25（万方平台首次上网日期，不代表论文的发表时间）