Improving ITIL Strategic Alignment Approach Using COBIT Framework
IT Governance provides a business focus to enable alignment between business and IT objectives at high level COBIT framework and focused on IT operational levels, ITIL standard. COBIT and ITIL are not mutually exclusive and can be combined to provide a powerful IT governance, control and best-practice framework in IT service management So ITIL businessIT strategic alignment perspective could be improved using COBIT framework. Focusing on COBIT processes which support (primarily and secondarily) strategic alignment, in this paper, first, we map COBIT 4.1 to ITIL v3 to identify how ITIL cover COBIT control objectives. Furthermore, based on control objectives which are not completely addressed by ITIL processes, the opportunities to improvement in ITIL strategic alignment activities, functionalities, and relationships are identified. Consequently, appropriate and adequate practices to improve strategic alignment approach of ITIL v3 are proposed.
component Strategic Alignment IT Governance ITIL v3 COBIT 4.1
Haleh Bagher Esmaili Hassan Gardesh Shahram Shadrokh Sikari
Department of Industrial Research Studies Sharif University of Technology Tehran, Iran Department of Information Technology VIRA Universal Company Tehran, Iran Department of Industrial Engineering Sharif University of Technology Tehran, Iran
国际会议
2010 International Conference on Future Information Technology(2010年未来信息技术国际会议 ICFIT 2010)
长沙
英文
321-325
2010-12-14（万方平台首次上网日期，不代表论文的发表时间）