A Success Model for Business Process Management Implementation

摘要：

Business Process Management (BPM) is currently being seen as the best way to facilitate process improvements. Since this concept is mainly a multidisciplinary subject, success in implementing requires considering various factors. In this paper, first seven success factors were explored through qualitative meta-synthesis based on previous studies;then a success model for presenting the effect of these major factors on BPM implementation is expanded. The identified factors categorized around (1) strategy, (2) people, (3) optimization and process management, (4) process architecture, (5) IT architecture, (6) project management, (7) standards and measurements. Each of these factors is described further by defining some sub-factors. Secondly BPM implementation success measures have been introduced and logical interrelationship between success factors and themes represented. This model should be considered before and during BPM implementation process by managers and business analysts in order to fulfill requirements.

关键词： Business Process Management (BPM) BPM implementation critical success factors (CSFs) BPM success model qualitative meta-synthesis

作者: Zeinab Dabaghkashani Nastsran Hajiheydari Manijeh Haghighinasab

作者单位: IT Management Alzahra University Tehran, Iran University of Tehran Tehran, Iran Alzahra University Tehran, Iran

会议类型: 国际会议

会议名称: 2010 International Conference on Future Information Technology(2010年未来信息技术国际会议 ICFIT 2010)

会议地点: 长沙

会议语种:英文

页码: 837-841

在线出版日期: 2010-12-14（万方平台首次上网日期，不代表论文的发表时间）