Analysis on the Relationship between Role Stress, Emotional Intelligence and Employees Satisfaction

摘要：

The study takes service firms as examples to find that the role pressure of staff have significant negative impact on satisfaction, emotional intelligence not only has a positive impact on employee satisfaction, but also reduced the negative impact of role stress. Therefore, managers need to identify sources of role stress, proper handle of employee work and family conflicts and differences expectation between the role, nurture emotional intelligence of employees to improve employee satisfaction and to promote them produce organizational citizenship behaviors and customer oriented behaviors.

关键词： role stress emotional intelligence satisfaction

作者: Yu Wei Zhang Yan

作者单位: Department of business school Shandong university of finance Jinan, china

会议类型: 国际会议

会议名称: 2010 International Conference on Measurement and Control Engineering(2010年IEEE测量与控制工程国际会议 ICMCE2010)

会议地点: 成都

会议语种:英文

页码: 307-309

在线出版日期: 2010-11-16（万方平台首次上网日期，不代表论文的发表时间）