Quality Evaluation of Higher Education in China--Based on a Student Satisfaction Survey
According to the application of TQM in education, the primary customer in an education system is the student. The present paper is focused upon student satisfaction to form a scope for evaluating quality in higher education. The student survey on higher education quality in China was implemented based on the questionnaire focusing on student satisfaction. The questionnaire includes 17 items, grouped around 2 major categories (facilities and services, teaching - learning). It was a stratified sample and the number of valid questionnaires is 8 811. The students responses indicate that student satisfaction is generally high. However, the further analysis of responses of categories of students shows that student satisfaction reduces by different levels.
data acquisition statistical methods quality management education
GAO Guijuan ZHANG Anfu
Higher Education Research Institute, Tongji University, 1239 Siping Road,Shanghai,China Higher Education Research Institute, Wuhan University of Technology, Wuhan,China
国际会议
武汉
英文
439-442
2010-11-05（万方平台首次上网日期，不代表论文的发表时间）