Analysis of Service Quality of University Natatorium

摘要：

Service quality is a hot topic in todays society, Based on EXCELsoftware,applying AHP to analyze the indexes , taking the survey data from Nanchang University Natatoriumas an example, and using SPSS to analyze the evaluation indicators, get the results that the quality of the service of university natatorium is still not satisfactory. Departments related should strengthen the management, improve service quality. In the end, it proposes measures for improvement according to the analysis of the problems.

关键词： AHP University Natatorium service quality SPSS

作者: SHUAI Ning LI Zubin

作者单位: School of Economics and Management, Nanchang University, Nanchang, China

会议类型: 国际会议

会议名称: 2010 International Conference on Management Science and Engineering(2010年管理科学与工程国际学术研讨会)

会议地点: 成都

会议语种:英文

页码: 424-430

在线出版日期: 2010-11-01（万方平台首次上网日期，不代表论文的发表时间）