A Framework for Logistics Service Innovation based on Service Science

摘要：

Service science has received increasing attention from scholars and practitioners in recent years. This paper introduces a framework of service science as innovative approach in logistics service. The framework is designed to analyze the logistics service process at three layers: strategic layer, systematic layer and support layer. Logistics integration platform is adopted and developed as an innovative service delivery system in this framework aligned with the analysis of the process innovation.

关键词： logistics service service science service innovation logistics integration

作者: Ting YUAN Er-shi QI

作者单位: College of Management and Economics,Tianjin University,Tianjin 300072,China

会议类型: 国际会议

会议名称: 2010 IEEE 17th International Conference on Industrial Engineering and Engineering Management(2010年IEEE第17届工业工程与工程管理国际学术会议)

会议地点: 厦门

会议语种:英文

页码: 1133-1135

在线出版日期: 2010-10-29（万方平台首次上网日期，不代表论文的发表时间）