Linkage between Continual Improvement and Knowledge-Based View Theory
This paper reviews the literature and exhibits finding from case studies to provide a broad overview of learning and knowledge creation in the context of continual improvement. First, we describe KnowledgeBased View (KBV) theory and its application in the context of Continual Improvement (CI) initiatives such as Quality Control Circles (QCC), Kaizen, Business Process Engineering, and Six Sigma? from literature. We then propose an integrated view of knowledge creation using Nanokas theory of knowledge creation to provide insights on how the CI initiatives are supported by this theory, which later lead to improve the operational and organization outcomes. The case studies of three manufacturing companies, which implemented CI program and multi-certified management systems, are then presented to illustrate how KBV can be applied to support CI initiative. This embedding operations learning is a complementary to the organizations knowledge management system facilitating sustainable CI projects.
Continual improvement Knowledge-Based View (KBV) theory knowledge creation embedded operations learning
P.Punnakitikashem N.Somsuk M.W.McLean T.Laosirihongthong
College of Management,Mahidol University,Bangkok,Thailand Department of Industrial Engineering,Eastern Asia University,Pathumthani,Thailand Department of Education and Learning,Queensland University of Technology,Brisbane,Australia Department of Industrial Engineering,Thammasat University,Pathumthani,Thailand
国际会议
厦门
英文
1689-1694
2010-10-29（万方平台首次上网日期，不代表论文的发表时间）