A MANAGEMENT PROCESS DEFINING APPROACH FOR CONVERGED SERVICES BASED ON ETOM AND ITIL
Present operating management methods can not satisfy the emerging requirements along with the rapid development of the converged services. A novel management process defining approach for the converged services is presented, which aims at the management of the converged services. The approach proposes the convergence of eTOM and ITIL to build the management process framework, which is based on the standard process framework eTOM and refined by ITIL best practice for exerting their respective strength of two frameworks in the areas of the management process. The approach is verified through defining Incident Management process, Change Management process and Customer Order Handling process, and provides the basis for defining the other management processes.
based on eTOM and ITIL converged services management process defining approach network management
Aimin Zhuang Xuesong Qiu Haichuan Cheng Xingyu Chen Zhipeng Gao
State Key Laboratory of Networking and Switching TechnologyBeijing University of Posts and Telecommu Journal of Army Aviation Institute, Tongzhou Dirtrict, Bejing, 101123,China State Key Laboratory of Networking and Switching Technology Beijing University of Posts and Telecomm
国际会议
北京
英文
180-185
2010-10-26（万方平台首次上网日期，不代表论文的发表时间）