Using Rough Set in Assessing Websites Service Quality
At present, people are increasingly dependent on the service of websites to do work and enjoy life. They pay even more attention to the quality of service than that of systems and information of the websites. And there are many academic researchers who have developed instruments to evaluate the service quality of Websites (WebSQ) which include different items from 6 to 156. However, when providing the proposal to the managers to improve the WebSQ effectively and efficiently, people usually analyze the important items instead of all the aspects. And they usually use the method of regression analysis. In his paper we initially introduced attribution reduction of Rough Set (RS) which needs no prior knowledge. The case study shows that RS has another advantage of higher effectiveness over regression analysis. Also, the paper gives the future research directions.
Service Quality e-SQ WebSQ Rough set Attribution Reduction
Jimei Li
Beijing Language and Culture University College of Information Sciences Beijing Language and Culture University Beijing 100083 China
国际会议
西安
英文
334-338
2010-08-07（万方平台首次上网日期，不代表论文的发表时间）