Research on Service Quality Improving Method of Human Resource Outsourcing Service Enterprises
The increasing demand of human resource outsourcing (HRO) has brought about the rapid development of HR outsourcing services. For this emerging industry, continuously improving the quality of service according to customer demand is an important subject to promote the development of the industry. So, product Quality Function Deployment (QFD) is introduced into the human resource outsourcing service enterprises to improve quality of products in this paper. And aimming at the issue of developers have various responses to the service characteristics in order to meet the same customer demand, therefore; this paper through evidence theory to implement integaration of developers’ opinion and overcome the defect of QFD in a better way. The example shows that the proposed algorithm has good applicability.
services quality quality function deployment (QFD) evidence theory
BI Xiao-qing YU Mang ZHOU Qing-xiang
School of ManagementTianjin University of technologyTianjin, P.R. China, 300384 School of Management Tianjin University of technology Tianjin, P.R. China, 300384
国际会议
成都
英文
1-5
2010-04-16（万方平台首次上网日期，不代表论文的发表时间）