Impact of Relationship Quality and Organizational Learning on Service Innovation Performance

摘要：

Currently, the service industry presents itself to be international, standardized and customized at a high speed. China’s service industry is on the low level of extensive operation and still has a large room for the service benefit. Through the theoretical research on the impact of relationship quality and organizational learning on service innovation performance, this paper expects to find the solutions to improving company’s service innovation performance and provide guidance for the innovation.

关键词： relationship quality organizational learning service innovation performance

作者: LIU Bing

作者单位: Business Administration School,South China University of Technology,Guangzhou,China,510640

会议类型: 国际会议

会议名称: 2010 International Conference on Technology Innovation and Industry Development(2010年技术创新与产业发展国际研讨会)

会议地点: 烟台

会议语种:英文

页码: 610-614

在线出版日期: 2010-09-17（万方平台首次上网日期，不代表论文的发表时间）