A Practical Availability Risk Assessment Framework in ITIL

摘要：

There are many availability-related requirements from the user, business and IT service providers, such as service availability, maintainability, capacity, quality, reliability, survivability etc. In this paper, we propose a framework to effectively integrate the availability demands from different perspectives. The risk assessment framework is designed to coordinate with the management process defined in ITIL and can be implemented with ease in ITIL tools.

关键词： Risk Assessment ITIL Availability Risk Service Management

作者: Hui Liu Yue Lin Peng Chen Lufeng Jin Fan Ding

作者单位: School of Management and EcononicsBeijing Institute of TechnologyBeijing, China Software Engineering CenterChinese Academy of SciencesBeijing,China Software Engineering Center Chinese Academy of Sciences Beijing,China

会议类型: 国际会议

会议名称: The Fifth IEEE International Symposium on Service-Oriented System Engineering(第五届IEEE面向服务的系统工程国际研讨会 SOSE 2010)

会议地点: 南京

会议语种:英文

页码: 286-290

在线出版日期: 2010-06-04（万方平台首次上网日期，不代表论文的发表时间）