Library Service-New Think and New Tactics

摘要：

The ultimate goal of the library is to provide the good or even excellent service to the readers. These authors want to analyze the excellent service connotation of SERVICE for a literal interpretation, the formation of quality service and the readers point of view. We propose the measures of paying attention to, as well as satisfying, the readers expectations, implementing the strategy of librarians satisfactory, deepening the service connotation, and building a harmonious service environment. This paper gives a discussion on how to privide excellent service in a university library.

关键词： Library Excellent service Service quality

作者: Li Haiying Wang Na

作者单位: Library, Northeast Forestry University, Harbin 150040, China College of Engineering and Technology, Northeast Forestry University, Harbin 150040, China

会议类型: 国际会议

会议名称: International Forum of Knowledge as a Service(2010知识服务国际论坛)

会议地点: 厦门

会议语种:英文

页码: 175-179

在线出版日期: 2010-04-12（万方平台首次上网日期，不代表论文的发表时间）