The Design of IVR Dial-test System Based on Os-Workflow Engine
With the construction of 3G network, value-added services will usher in a new development height for mobile operators. The IVR (Interactive Voice Response) business is one of the great market potential business forms. It becomes particularly important to create a good IVR business market However, this depends on whether the operator could provide well-qualified quality control system and automatic dial-test mechanism for service providers. Therefore, in consideration of the dial-test difficulties caused by IVR service flow complexity in current IVR systems and based on workflow engine implementing flow operations. This paper analyzed and discussed the IVR work process design, as well as the main configuration files of Os-Workflow, then put forward a visual process-designer idea. And finally the IVR automatic dial-test System is designed.
Os-Workflow Engine Work Process IVR Dial-test System
Xia Xiaofeng Xiong Ao Liu Ya Meng Xiangping
Networking and Switching Technology State Key Laboratory, Beijing University of Posts and Communications, Beijing 100876, China
国际会议
重庆
英文
1249-1253
2009-12-25（万方平台首次上网日期，不代表论文的发表时间）