A Study on Quality Management System based on Customer Value

摘要：

The following thesis makes a thorough analysis on the relationship between customer value and quality management system by introducing the concept of customer value management into the field of quality management. The author puts forward the idea that customer value is the goal of quality management system, while quality management system is the guarantee for customer value. Customer value directs the way for the innovation of quality management system.

关键词： customer value quality management system study on the relationship

作者: J.J.Li

作者单位: Changzhou Institute of Technology,Changzhou,213002,China

会议类型: 国际会议

会议名称: The 3rd Conference of Cross-Strait Engineering Education and Ceeusro & 1st International Conference on Engineering Technologies and Ceeusro(ICETC2009)(第三届工程技术与产学研研讨会暨第一届国际功能制造技术学术会议)

会议地点: 常州

会议语种:英文

页码: 511-514

在线出版日期: 2009-11-19（万方平台首次上网日期，不代表论文的发表时间）