An Novel Approach to Modeling Correspondence in Office Management
An approach to modeling office organization and support technology in the framework of office support systems development is presented. The approach has been developed within the European ESPRIT OSSAD ＃285 Project and has been field tested. The main contributions of the approach are models and languages to treat, in an integrated way, both the organization and its supporting technology. Specifically, the work and the people organization perspectives are linked each other in the office work description. This is very important in the OSS analysis and design since it shows how the information processing technology should cross the correspondence support technology within the actual work execution. This cross cannot be a sum of the two (as it is now in most applications), but has to be an integration which avoids to consider on one hand that procedures are self-contained and on the other that people communicate always in an unstructured way.
Modeling Correspondence Office Management
Yu Zhiqiang
Shandong University of Technology School of Literature and Journalism, 255049
国际会议
2009 International Forum of Human Resource Strategy and Development(2009人力资源战略与开发国际高层论坛)
济南
英文
1318-1323
2009-10-24（万方平台首次上网日期，不代表论文的发表时间）