Evaluation of Truck Highway Service Quality Based on User Satisfaction Degree

摘要：

According to the basic theory of the service quality and the characteristics of highway traffic construction, this paper pointed out the conception of trunk highway service quality. Based on the theory of user satisfaction degree, the attributes were selected aim to establish comprehensive evaluation system of trunk highway service quality. At last, an example was analyzed to verify the reasonableness of the evaluation system. The results indicate that this workable approach provides a lot of useful information for trunk highway departments to understand travelers demand and modify service quality.

关键词： service quality user satisfaction degree highway service trunk highway evaluation system

作者: Yu-jia TIAN Hong CHEN

作者单位: Traffic Engineering Department Highway College, Changan University Xian, China

会议类型: 国际会议

会议名称: 2009 Second International Conference on Intelligent Computation Technology and Automation(2009 第二届IEEE智能计算与自动化国际会议 ICICTA 2009)

会议地点: 长沙

会议语种:英文

页码: 2106-2109

在线出版日期: 2009-10-10（万方平台首次上网日期，不代表论文的发表时间）