How to Select IT Service Providers for the SMEs：An Empirical Study Based on Knowledge Transfer

摘要：

With the development of the knowledge-based economy,knowledge has become the most important strategic resource which can help the organization obtain and maintain its competitive advantage.In the face of current economic situation，IT outsourcing service has become a necessary strategy choice for small and medium enterprises to survive and develop.IT service providers must keep on organizational learning in order to work better for small and medium enterprises.This paper put forward a model of organizational Iearning ability of IT service providers and the customer perceived service quailty based on the knowledge transfer.The knowledge transfer mediated the relationship between IT service provider’s organizational capability and the customer perceived service quality.IT service provider’s organizational capability did not innuence on the customer perceived service quality directly.

关键词： Small-medium enterprise IT servce provider Knowledge transfer Customer perceived service quality Organizational learning ability

作者: Yi-ping WANG

作者单位: Zhejiang Gongshang University,Hangzhou P.R.C. Taizhou University, Taizhou, P.R.C.

会议类型: 国际会议

会议名称: The Second China Private Economy Innovation International Forum(第二届中国民营经济创新国际论坛)

会议地点: 浙江台州

会议语种:英文

页码: 485-493

在线出版日期: 2009-08-21（万方平台首次上网日期，不代表论文的发表时间）