Developing a Knowledge Management Model
There has been rapidly growing interest in the management of organizational knowledge,and significant attention has focused it.While the capture of explicit knowledge is relatively straightforward,methods for eliciting tacit knowledge are less well-developed.This paper overviews a number of strategies for eliciting tacit knowledge and then provides a detailed examination of one of these strategies:the critical decision interview approach.The criticaldecision Interview method can assist expert respondents to articulate tacit knowledge by probing beyond their espoused theories about their actions to reveal their practice.Tacit knowledge then can be identified by contrasting respondents’practices with theoretical prescriptions for best practices in the field.The application of the method in an investigation of risk management is described,and the effectiveness of this method for surfacing tacit knowledge is discussed.
knowledge management organizational behaviour knowledge-based economy
Yun XU Meng-rong LV Xue-qing WU
College of Education and Technology,Zhejiang University of Technology,Hangzhou.P.R.C. 310014 Zhejiang Vocational College of Commerce,Hangzhou,P.R.C. 310034
国际会议
The Second China Private Economy Innovation International Forum(第二届中国民营经济创新国际论坛)
浙江台州
英文
645-647
2009-08-21(万方平台首次上网日期,不代表论文的发表时间)