A Model of Service Innovation Based on the View of Company/Customer Interface
Service innovation has become the key of service industry and even the national economy development with the booming of service economy in the world. However,because of the unique of service,service innovation is different from the general technology innovation in the creating system,performing and so on. This paper analyzes the service’s properties and its innovation procedure,explores the unique role which the company/customer in terface in the service producing plays in the procedure of service innovation,and gives a model of service innova tion based on the forming of this interface,which pro rides a theory foundation for researching the inner rules and management meaning of service innovation.
Company/customer interface service innovation innovation model
WEI Tie LU Ruoyu
School of Economies and Management,University of Electronic Science and Technology of China,P. R. Ch School of Economics and Management,University of Electronic Science and Technology of China,P. R. Ch
国际会议
Zhengzhou Conference Conference on Management of Technology(2009郑州技术管理研讨会 MOT2009)
郑州
英文
37-40
2009-04-17（万方平台首次上网日期，不代表论文的发表时间）