Communication in the Taz Environment:Media Choice Fit with Content in Ezpert Communications with Taz Clients

摘要：

A summary and analysis of the research literature on the effects of alternative communication methods utilized in the taxpayer/CPA relationship is provided. The review hopes to facilitate the understanding of extant literature concerning the effects of synchronous versus asynchronous communication used in client relationships. The effect of the communication method (face-to-face, e-mail, and telephone) utilized in a taxpayer CPA relationship is important for two reasons. First, behaviorists will find the information useful in determining how communication methods elicit differing behaviors. Second, CPAs and the tax community are interested in variables that affect both the relationship and efficiency of the tax return process. Thus, external validity is threatened most notably in that the review attempts to extend communication literature in other areas (audit, psychology, etc.) to the tax paradigm. Even with these limitations, further research is warranted and obtainable.

关键词： Tazpayer Taz Preparer Communication Asynchronous Relationship Synchronous

作者: Jiangtao Li Han Han Han Han

作者单位: college of Management, Wuhan University of Technology, Wuhan, 430074, China School of Economics & Ma School of Economics & Management , China University of Geosciences, Wuhan, 430074, China

会议类型: 国际会议

会议名称: The Ninth Wuhan International Conference on E-Business(第九届武汉电子商务国际会议)

会议地点: 武汉

会议语种:英文

页码: 1113-1118

在线出版日期: 2010-05-29（万方平台首次上网日期，不代表论文的发表时间）