The Development of a Knowledge System for Occupational Health
In recent years, the rapid development of science and technology that made a rapid evolution in various industries, peoples’ working environment is also constantly in change. Therefore, safety and health in the workplace, health of employee and other issues on the environment were gradually being everyones attention. The professional areas of occupational health that not only provided occupational with prevent injuries and illnesses but also maintenance the working environment of good. For this reason, Taiwan formulate the legislation that encourage and guidance the various industries to implement the management of occupational health in order to prevent the occurrence of occupational hazards. Now on the web platform, governmental agency and non-governmental businesses developed some retrieval systems gradually of laws and regulations to provide the employers or labors with search. These systems use full-text search or keywords search queries the way but it doesn’t effectively and accurately find the thing out that users want to know and the other related knowledge. Model at this stage, users still can query the regulations but cant get specific recommendations or other related information of laws and regulations. This study proposes a specialized Knowledge System Platform, and try to use it in the Call Center that can let the service personnel of call center quickly provide the users query. First, according to the knowledge of the characteristics that planned and designed the knowledge base of specialized, and through the inference engine to infer that used the Facts and Rules in the knowledge base. Experts and regulatory provisions can maintain the facts and rules that through the backend subsystem. Service personnel of Call Center or users can set up or make a statement with the facts of each case that through the user interface subsystem and it can use the rules to decide the inference process. Except for these basic conditions, reasoning process also includes the facts that would be changed in turn triggers a variety of events that would achieved a good inference mechanism. Then use some approaches of case management for each of reasoning to provide a systematic response and solution. And then, let the service messages and the related laws and regulations that included specific inspection and counseling from occupational health provided for case user. Finally, using a case of scenario that to verify the feasibility of the knowledge base and inference engine.
Occupational Health Case Management Knowledge Base Inference Engine
Chao-Tsong Fangtsou Jing-Kai Lin
Graduate Institute of Information Management, National Taipei University, Taiwan
国际会议
The Ninth Wuhan International Conference on E-Business(第九届武汉电子商务国际会议)
武汉
英文
2180-2185
2010-05-29（万方平台首次上网日期，不代表论文的发表时间）