Quality of College Teaching-Aided Website Service: Case Study
(0) Teaching-Aided Website (TAW) is a complex social technical system. As a result, the evaluation on TAWs service quality (SQ) is a complicated social process. The paper analyzes the characteristics of college TAW. Then it designs the evaluation index system and approach for measuring the Websites SQ. AT last, it gives the process and result of the case study on a college TAW. The data indicate that the elements include usability, accessibility, and empathy which have significant positive relativity with websites total SQ. And the order of them is accessibility, usability, and empathy according to the influencing degree on websites total SQ.
service quality evaluation approach teaching-aided website case study
Bai yan Li Jimei Xu yan
Beijing Language Culture University College of Information Sciences Beijing Language and Culture University Beijing 100083, China
国际会议
Second International Symposium on Information Science and Engineering(第二届信息科学与工程国际会议)
上海
英文
45-49
2009-12-26（万方平台首次上网日期，不代表论文的发表时间）