Study on Reconstruction of Operation Flow Based on Customer Service
Customer-oriented operation flow reconstruction is necessary choice of enterprise to survive and develop. Enterprise must be supported by a set of method with advanced theory and feasibility when implementing BPM. This thesis integrates value factors of three levels of strategic execution, operation flow and enterprise informatization and puts forward customer service-oriented operation flow reconstruction and thoughts about construction of new values on customer service.
customer Service business processes integration
QU Fenggeng
Henan University of Finance and Economics, P.R.China, 450002
国际会议
2009 Geology Resource Management and Sustainable Development(2009 地质资源管理与可持续发展国际学术会议)
庐山
英文
243-246
2009-10-24（万方平台首次上网日期，不代表论文的发表时间）