Modeling of Customer Satisfaction in Logistic Distribution Center using Partial Least Squares

摘要：

Facing to the problem of customer satisfaction improving for logistics distribution centre, evaluation system was designed. Multivariate regression model was established by using partial least squares. Actual experiment of distribution centre is done based on SPSS Statistics VI 7.0 platform, and the features of customer satisfaction acquired.

关键词： logistics distribution centre, customer satisfaction, partial least squares, regression analysis

作者: Ji Shouwen Wang wei Kuang Xuan Cao Xinlei

作者单位: School of Transportation, Beijing Jiaotong University, Beijing, 100044, China

会议类型: 国际会议

会议名称: The 6th International Conference on Partial Least Squares and Related Methods(第六届偏最小二乘及相关方法国际会议)

会议地点: 北京

会议语种:英文

页码: 198-202

在线出版日期: 2009-09-04（万方平台首次上网日期，不代表论文的发表时间）