Empirical Study on the Linear Structure Relationship of CSI Model and its SAS Progress

摘要：

It is discussed in this article the principle of the linear structure relationship (LISREL) for the typical model of customer satisfaction index. Based on a real case study in the measurement of the customer satisfaction index of 10 top commerce enterprises in Beijing, this article provides you with an empirical study on the LISREL approach and its SAS progress associated with partial leastsquares regression (PLS) method for solving the path analysis problem on customer satisfaction index measurement Additionally, it is discussed in this article a general model about how to analysis the effectiveness of the cause variables vs the result variables by controlling the effectiveness of some mid-variables.

关键词： customer satisfaction indez path analysis linear structure relationship partial least squares regression

作者: Wang Bangjun Liu Yu She Yuanguan

作者单位: School of Economics and Management in University of Science and Technology,China Aero-polytechnology School of Economics and Management in Beijing Information Science & Technology University, Beijing, School of Economics and Management in University of Science and Technology Beijing, 100083, china

会议类型: 国际会议

会议名称: The 6th International Conference on Partial Least Squares and Related Methods(第六届偏最小二乘及相关方法国际会议)

会议地点: 北京

会议语种:英文

页码: 283-289

在线出版日期: 2009-09-04（万方平台首次上网日期，不代表论文的发表时间）