Performance Estimation of Organizational Activity
Most of the service providers today have become increasingly dependent on their technology, being organized in terms of strong linkage between IT and business units in order to maximize units’ business value. Many companies are performing re-engineering using IT Infrastructure Library (ITIL) framework. In this paper Incident Management process is analyzed in one telecom service provider company. For this specific case formal model is applied. More optimal resources utilization is possible through this model and improvement in process like pro-active approach and simulation of exceptional cases are optional.
Service management business processes formal model system performance indicators
Dzenana Donko Ismet Traljic
Faculty of Electrical Engineering University of Sarajevo Sarajevo, Bosnia and Herzegovina
国际会议
北京
英文
3041-3045
2009-08-08（万方平台首次上网日期，不代表论文的发表时间）