Developing a Knowledge Management Strategy Map
This paper is to discuss a knowledge management strategy map based on Kaplan and Nortons strategy maps. In this way, KM strategies are reviewed first and then Kaplan and Nortons strategy map concepts are introduced as an overall methodology for extracting KM strategy maps. The required context will be explored for deploying both knowledge creating and knowledge application strategies in the organization based on four balanced perspective of knowledge management considered in this paper. The authors determined these four issues as balanced dimensions in the knowledge management strategies. These balanced dimensions are intellectual capital, KM processes, value creating dimension and KM performance dimension. Finally, a list is determined that includes various measures for each perspective. The identified critical success factors of the four balanced dimension can also act as a guideline for KM experts in the organizations. This helps to ensure that the essential issues are covered during design and implementation phase of knowledge management strategies.
knowledge management knowledge strategy BSC strategy map critical success factors
Peyman Akhavan Reza Hosnavi
Department of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
国际会议
广州
英文
173-178
2008-12-11（万方平台首次上网日期，不代表论文的发表时间）