Delighting Customers with Quality Function Deployment: Voice of Customer meets Voice of Process
W. Edwards Deming is widely acknowledged as planting the seeds of statistical process quality control in Japan. The Japanese, as willing learners, carried forward his use of data-driven management into broader company-wide applications. One of these applications, Quality Function Deployment (QFD) begun in 1966,1 applies Demings quality principles to the field of new product development. The goal of QFD is to uncover positive quality that will excite the customer, and then to assure the quality of all downstream activities in design, manufacturing, service, etc. This paper will explain some of the modern QFD tools with examples.
Quality Function Deployment QFD Deming
Glenn H. Mazur
QFD Institute, Ann Arbor Michigan USA
国际会议
The 14th International Symposium on Quality Function Deployment(第14届国际质量功能展开研讨会)
北京
英文
1-12
2008-09-25（万方平台首次上网日期，不代表论文的发表时间）