Quality Performance Measurement on QFD Model
How to measure Quality Performance (QP) or excellence performance in organizations is very important for improving the quality of an organizations products and services. This paper takes Quality Function Deployment (QFD) as a useful tool to identify the key characteristics of quality performance and measure the influence factors on quality performance. Most national quality awards provide a framework of the criteria to show the essential elements of an organizations quality performance and get the Quality Performance Score (QPS) by self-assessment using the criteria. By means of these criteria, especially, the criteria of China Quality Award (CQA), a measurable indicator system for quality performance is set up. A four-phase QFD model of assessment for quality performance is developed. This QFD model not only presents the most important efforts for the deployment of the measurable indicators of quality performance, but also takes great advantage of evaluating the quality performance and obtaining the quality performance score. The measurable indicator hierarchy of quality performance is formed and its implementation method for assessment quality performance is described in this paper.
Quality Performance Quality Performance Score Self-assessment QFD Model
Yumin Liu
Business School, Zhengzhou Univ.,Zhengzhou 450052, Henan, P.R.China
国际会议
The 14th International Symposium on Quality Function Deployment(第14届国际质量功能展开研讨会)
北京
英文
424-440
2008-09-25（万方平台首次上网日期，不代表论文的发表时间）