Critical success factors (CSFs) for process management projects
This study establishes critical success factors (CSFs) that affect the readiness and successful implementation of process management (PM). Preliminary by reviewing the literature and studying various reports about implementation PM in organizations,critical success factors that affecting successful implementation of PM were identified. The 13 factors and 64 sub factors were refined,and these factors and sub factors were tested by PM experts opinions. Then,the refined CSFs formed the basis of self-assessment framework that can be used by firms to analyze their readiness to implement PM. Finally we offer statistical methods in order to manage,improve and increase the affects of them in organizations by using ISO 10017:2003.
Process Management Critical Success Factors Self-assessment framework Statistical Techniques ISO 10017:2003.
K.Rezaiea B.Ostadib S.Tadayoun M.Aghdasi
Department of Industrial Engineering,Faculty of Engineering,University of Tehran,Tehran,Iran Department of Industrial ngineering,Facultyof Engineering,Tarbiat Modares University,Tehran,Iran
国际会议
北京
英文
100-103
2009-10-21（万方平台首次上网日期，不代表论文的发表时间）