Evaluation of Service Quality for Power Supplying Enterprises Based on Cloud Model
In the condition of power market reform,it is a key question for the power supplying enterprises about how to evaluate the service quality objectively. Therefore,an index system to evaluate the service quality of power supplying enterprises is set up based on the previous studies. Then,improved analytic hierarchy process method (AHP) is exploited to determine the index weights. Finally,cloud model is introduced to give an evaluation of service quality. This model discards the hard division methods which are used in previous studies. As a result,the concepts gained by this way can reflect the data distribution characteristics more obviously and objectively. After that,by backward cloud generator,the cloud parameters can be got,which are used for evaluation. The example in this paper shows that the model is feasible and effective since it can offer more hidden information directly.
Cloud model Improved AHP Indez system Power supplying enterprises Service quality
ZENG Ming LIANG Zhou JU Yong ZHAO Hui WEI Wei
School of Management,North China Electric Power University,P.R.China,102206
国际会议
北京
英文
1098-1102
2009-10-21（万方平台首次上网日期，不代表论文的发表时间）