IT Service Level Agreements Based on the Optimal Strategies
The idea of creating a science of service appeared several years ago, and IT service systems has steadily increased in complexity, this is due not only to specialization in direct IT asset , but also in the IT Infrastructure service management, how to creative more value for the customer through choosing IT service level agreements is very an important problem in IT service management. In this paper , we consider the IT infrastructure incident as discrete event,. the problem studied here are on-line decision strategies problem. The choices have to be made to minimize the total cost of the IT service. we build the discrete on-line model , and obtain their optimal strategies and competitive ratios. we consider the discrete model that is more fit to the practice of IT service management so as to acquire the accurate solution.
Hongbo Yang
School of Economic and Management, TongJi University,ShangHai,210000,China
国际会议
2009 IEEE International Conference on Grey System and Intelligent Services(2009 IEEE灰色系统与服务科学国际会议)
南京
英文
978-981
2009-10-20（万方平台首次上网日期，不代表论文的发表时间）