Motivational Factors Leading to Employees Performance Improvement in Beijing Commercial Banks
Many studies have focused on the motivational procedures in the past decades and there have been numerous findings and models. Although efforts have been made for validating the expectancy models, there was almost no examination on performance improvement in Beijing commercial banks. To fill this gap, this study aims to address the question: what kind of method is being used to improve the employees performance? To answer this question, we need to find out the motivational factors that lead to performance improvement and explore the role that inner motivation and leader-member exchange play in performance improvement. The study consisted of two steps. First of all, we interviewed four employees from commercial banks in Beijing and find out their opinions on the motivational factors. Secondly, we distributed 208 questionnaires to employees in banks. Based on theory of expectancy and Denisi and Pritchards framework, the hypothesized research model were examined using structural equation modeling technique in LISREL. The result showed that both inner motivation and leader-member exchange act as two mediators in the relationship between expectation links and employees performance improvement.
ezpectancy theory inner motivation leader-member ezchange performance improvement
MA Jieling ZHANG Tingting SONG Jiwen
School of Business, Renmin University of China, Beijing, 100872
国际会议
The 5th International Sympsium for Corporate Governance(第五届公司治理国际研讨会)
天津
英文
1761-1770
2009-09-01（万方平台首次上网日期，不代表论文的发表时间）