Integrating Safety and Innovation in an Airline
Airlines are safety-critical complex human-machine systems with high priority for safety. At the same time airlines face great demands on innovation, due to a changing business environment which require them to constantly increase productivity and capacity. The field of Human Factors are believed to be the discipline that will manage to improve safety. It is argued here that the same discipline will improve innovation in the system as well. The HILAS project (Human Integration in the Lifecycle of Aviation Systems) is a research and development initiative aiming at integrating Human Factors knowledge in the life cycle of aviation. The purpose of this paper is to make recommendations on how an airline may integrate and balance Human Factors issues relevant to both innovation and safety. Research prior to this work has mainly been performed within a Flight Operations context and has included several field studies and work shops with airlines as well as interviews and questionnaires among operators. This work was complemented with a literature study on innovation as well as the concepts of motivation and empowerment. Common as well as contradicting Human Factors aspects contributing to innovation and safety are analysed. Judging from examples from production systems and manufacturing industries it is indeed feasible to balance control and closely monitored operational processes with internal empowerment. Examples from HILAS show possible ways to integrate a model of lean-safe and that HILAS have potential to facilitate development of high-involvement innovation and continuous improvement. HILAS maintenance research also show example of a successful implementation of a Lean-Sigma approach building on knowledge that best solutions come from humans in the operations. Concluding recommendations on how an airline may integrate and balance Human Factors issues relevant to both innovation and safety are given. For example airlines are recommended to; recognise that the management processes function is to support the real-time operations, recognise existing contextual limitations for empowerment and yet the need for involving the operators, recognise that neither management nor human in operations solve problems on their own in complex safety-critical systems, provide resources and appropriate tools and time to be involved. These results will be used in further research and development of the HILAS system.
Ulfvengren Pernilla Rignér Johan M(a)tensson Lena
Human Factors, ITM, INDEK, KTH, 100 44 Stockholm, Sweden,pernilla Safety office, SAS, Fr(o)sundavik Allé 1,195 87 Stockholm, Sweden
国际会议
17th World Congress on Ergonomics(第十七届国际人类工效学大会)
北京
英文
1-10
2009-08-09（万方平台首次上网日期，不代表论文的发表时间）