One-stop jobseeker service: A cross-agency collaboration model
The silo-based approach to government service to citizens is not up to date. Service delivery to the citizens must be more reliable and available. Collaboration between agencies and organizations and needed to be handled in an efficient manner. In the autumn of 2008 we carried out idée workshop with politicians, officials from the municipality, county board, the social insurance office, the county labour board, companies and university, total 30 people was involved. The objective of the workshop was to generate good ideas to improve services to job seekers. These ideas have been used to development a cross-agency collaboration model to provide citizen-centric one-stop services for disadvantaged job seekers in the municipality in present paper.
One-stop CRM e-government cross-agency jobseeker
Karl W Sandberg Olof Wahlberg
Mid Sweden University, Sweden
国际会议
17th World Congress on Ergonomics(第十七届国际人类工效学大会)
北京
英文
1-4
2009-08-09（万方平台首次上网日期，不代表论文的发表时间）