Usability Problems in Word Processing Applications
Word processing is a major work activity for many occupations, including professionals and students. Although word processing applications have been available since the earliest personal computers, and some of these applications have undergone many versions and revisions, it might be expected that usability problems at this point in their evolution would be minimal. The present study suggests that there is still room for improvement. Specific findings include: (a) a preference for toolbars buttons with both icons and textual descriptors, (b) some automatic features such as assistants are disliked, and (c) people wanting easier ways to turn off the automatic features. Implications of these results are discussed with a focus on encouraging developers to make use of user data to enhance their products usability. Such developments would benefit users work productivity and satisfaction.
Michael S. Wogalter Jennifer A. Cowley
North Carolina State UniversityPsychology Department, Human Factors and Ergonomics Program, Raleigh, North Carolina State University Psychology Department, Human Factors and Ergonomics Program, Raleigh
国际会议
17th World Congress on Ergonomics(第十七届国际人类工效学大会)
北京
英文
1-6
2009-08-09（万方平台首次上网日期，不代表论文的发表时间）