Using variance analysis to detect mismatches in role ezpectations in patient physician interactions in obstetric work systems

摘要：

A socio-technical systems role analysis was conducted with patients and care providers at a midsize hospital in the United States. Participants in each group were asked how they viewed their role in the care proving process and how they viewed the role of the other group. Results indicate variances between how patients and providers see the role of the provider and how patients and providers see the role of the patient. Implications relative to work system improvement are discussed.

作者: Enid Montague Brian Kleiner

作者单位: Department of Industrial and Systems EngineeringUniversity of Wisconsin-Madison Grado Department of Industrial and Systems Engineering Virginia Polytechnic Institute and State Univ

会议类型: 国际会议

会议名称: 17th World Congress on Ergonomics(第十七届国际人类工效学大会)

会议地点: 北京

会议语种:英文

页码: 1-6

在线出版日期: 2009-08-09（万方平台首次上网日期，不代表论文的发表时间）