Organizational maturity indicators: the proposal of a model
This article aims to verify the indicators of organizational maturity for the construction of a model, putting ergonomics at companies strategic level. The methodology involves: direct observation, personal interviews, analysis of documents and review of technical literature. The survey addresses the strategic, tactical and operational company′s levels. In a competitive scenario, companies look for alternatives to improve their productivity, profitability and survival, using the strategies of intervention of labor activity to improve systems of production and welfare of workers. The ergonomics causes a paradigm shift in the relationship of man-work, criticizing the Taylor The focus of this article, is related to the optimization of organizational systems, including organizational structures, policies and procedures, management of people, organization of work, finally, the new paradigms of work. The focus of organizational ergonomics study is known, internationally, as ODAM (Organizational Design and Management) and, for many authors, is synonymous of macroergonomia. There is no consensus on the concept of organizational maturity for the various types of companies. For example, mature can mean industries with smaller creativity and greater attention to detail and pragmatism. This is not the case of software companies, because maturity might involve the ability to field processes, and for that, it seeks a dynamic, adaptability to change and advance. The models of maturity of projects require the mapping, measurement, evaluation and control of processes: commit only with the estimated and planned work; monitor implementation on the plan, ensuring that the work meets the quality standards established. That way, someone could make the association that the organization that is oriented on the maturity principle would decrease the gap between prescribed work and real, which is the subject of the labor issues in ergonomics. Therefore, the growth of many companies appear to be accidental, which would be in disagreement with the concept of maturity that would be linked to the ability to understand the environment, to antecipate, pro-activity and flexibility in the level of structures, processes and people.
Andréa Cristina Trierweiller Vera Lúcia Duarte do Valle Pereira Waldemar Pacheco Junior Maurício José Ribeiro Rotta Beatriz Marcondes de Azevedo Lizandra da Silva Silveira
Santa Catarina Federal University Softplan – Planning and Systems
国际会议
17th World Congress on Ergonomics(第十七届国际人类工效学大会)
北京
英文
1-7
2009-08-09（万方平台首次上网日期，不代表论文的发表时间）