Ezpected versus ezperienced usability: what you see is not always what you get
The aim of this study was to explore what factors impact expected usability, and whether and how experienced usability affects participants evaluation of other product properties, such as sales price and appearance. To do this we compared pre-use and post-use evaluations of electronic consumer products. Participants based their expectations about the usability of a product on its functional form (i.e., number/shape of buttons, screen size), styling, brand, and price. For one of the products, which was experienced as much harder to use than expected, we found that the participants evaluation of price and the importance of price and styling was affected. It was also found that a products appearance can be a poor predictor of whether it will be experienced as usable.
J.I. van Kuijk E.E. Preijde E.N. Toet H. Kanis
Faculty of Industrial Design Engineering, Delft University of Technology
国际会议
17th World Congress on Ergonomics(第十七届国际人类工效学大会)
北京
英文
1-10
2009-08-09（万方平台首次上网日期，不代表论文的发表时间）