PLANNING AND SCHEDULING AN EMERGENCY ROOM WORKFORCE
Service congestion, bottlenecks, long waiting times, and unbalanced working hours are common problems in many hospitals. This project proposes new staffing and scheduling “policies of qualified workers considering patient daily demand. Three main work stages have been identified. In the first, the objective is to determine optimal staffing levels for all type of medical workers in each area. In the second phase, workers are assigned to different activities and shifts according to legal and institutional policies. Finally, at a third level, personnel programming is updated in real time according to daily demand behavior. Obtained results show an optimal combination of different types of physicians and nurses needed in the emergency room and their weekly scheduling.
Health care systems hospital logistic scheduling linearprogramming personnel staffing.
S. Aguirre C. A. Amaya Ph.D. Velasco,Ph.D.
Department of Industrial Engineering, Universidad de los Andes, Bogotá, Colombia.
国际会议
上海
英文
1-6
2009-08-02（万方平台首次上网日期，不代表论文的发表时间）