RESEARCH ON NEGOTIATION METHODS OF CONFLICT RESOLUTION IN CUSTOMER ORDER DECOUPLING POINT POSITION
Positioning of customer order decoupling point is a group decision making process which includes customers, suppliers, and manufacturers. Conflict can not be avoided because each decision maker has his own benefits and goals. It is important for positioning of customer order decoupling point to resolve conflict effectively and timely. Method of negotiation is used to resolve conflict caused by the difference of goals and benefits. Conflict problem is described in mathematic form in the first. Then, the negotiation method of conflict resolution based on game theory is studied and conflict negotiation model is set up. The Nash negotiation solution and the satisfaction degree-based solution of the model are presented. Finally, the concrete flow of conflict negotiation is established.
conflict negotiation customer order decoupling point satisfaction degree
Meng Xiuli
Dept. of Industrial Engineering, Nanjing University of Finance and Economics, Nanjing 210046, China
国际会议
上海
英文
1-6
2009-08-02（万方平台首次上网日期，不代表论文的发表时间）